How do I check my New India claim status?

Use the claim query email nia.xxxxxx@newindia.co.in or the helpline 1800-209-1415. These are New India's own channels, taken from its website. The TPA named on your policy documents services the claim and can also tell you its status.

What do I need to check my New India claim status?

Keep your claim or intimation number and your policy number ready. The patient's name and date of birth, as on the policy, also help.

How long can New India take to settle my claim?

IRDAI's limits apply to every insurer. A cashless request must be decided within one hour and final discharge authorised within three hours. A reimbursement claim must be settled within 15 days of submission, or the insurer pays interest at bank rate plus 2%.

What does query raised mean on my claim?

The insurer or TPA wants more information or a document before it decides. Send exactly what the query asks for, in writing, and keep proof of the date. IRDAI's 2024 master circular says no claim shall be rejected or closed for want of documents or for delayed intimation.

Is superclaim part of New India?

No. superclaim is not New India and cannot see or change your claim. For your claim status, use New India's official channels. A person at superclaim can explain a status or a query letter if you send it on WhatsApp.

New India claim status: how to check it, and what each status means

superclaim is not New India; for your claim status, the official channels are the ones below, taken from newindia.co.in. We cannot see or change your claim on the insurer's systems.

New India's official channels

WhatsApp+91 98333 19191Site-wide "WhatsApp Us" button (general customer service, not stated as claims-specific)From newindia.co.in/contact-us, checked 28 Sep 2026
Phone1800-209-1415Toll-free number (also listed as the Senior Citizen Helpline)From newindia.co.in/contact-us, checked 28 Sep 2026
Email[email protected]Policy-issuing office email for claim queries; xxxxxx = first 6 digits of the policy numberFrom newindia.co.in/contact-us, checked 28 Sep 2026
Email[email protected]Grievance escalation (head office customer care)From newindia.co.in/contact-us, checked 28 Sep 2026
Email[email protected]Grievance Redressal Officer, head office (escalate after the policy-issuing office and regional customer care officer)From newindia.co.in/grievance, checked 28 Sep 2026
Who services the claimHealth claims are handled through a TPA: you intimate the TPA and submit claim documents to the TPA. The TPA is allotted by policy-issuing office (up to six TPAs per office in the officewise list).As its website saysFrom newindia.co.in/health-insurance/health-insuranc..., checked 28 Sep 2026
TPA listnewindia.co.in/assets/docs/retail_tpas/List_of_...Officewise list of retail TPAs (Excel file, from 1 January 2025)From newindia.co.in, checked 28 Sep 2026
Claim formnewindia.co.in/health-insurance/health-insuranc...New India Mediclaim Policy page, Downloads section has the Claim FormFrom newindia.co.in/health-insurance/health-insuranc..., checked 28 Sep 2026
Claim form (PDF on the insurer's site)newindia.co.in/assets/docs/know-more/health/new...Claim form for health insurance policies, Part A and Part B (PDF)From newindia.co.in/health-insurance/health-insuranc..., checked 28 Sep 2026

We list only channels we could read on New India's own website. We did not find an online claim status page or an app there, so they are left out.

New India's website names the company as The New India Assurance Co. Ltd. (newindia.co.in/contact-us, checked 28 Sep 2026).

How to check it, step by step

Keep your numbers ready. Find your claim or intimation number and your policy number. The claim number comes when the claim is logged; the policy number is on your schedule and health card.
Use an official channel. Use the claim query email [email protected], the helpline 1800-209-1415 or the TPA named on your policy documents, as listed above.
Read the status and act on it. Match the status to the table below. If there is a query, answer it in writing and keep proof of the date.

What you need to hand

Claim or intimation number. Given when the claim is logged, and printed on authorisation and query letters.
Policy number. On your policy schedule and your health card or e-card.
The patient's details as on the policy. Name and date of birth, spelled the same way.

What each status means

IntimatedThe insurer or its TPA has logged the claim and given it a number.
Under processThe claim is being read: the hospital's cashless request, or your reimbursement file.1 hour for the insurer to decide on a cashless request
Query raisedThe insurer or TPA wants more information or a document before it decides.
Approved or settledCashless: an amount is authorised. Reimbursement: the insurer has paid, or is paying, the amount shown.3 hours for final authorisation at discharge, after the hospital asks15 days to settle a reimbursement claim, from when you submit it
Rejected or partly settledThe insurer is paying nothing, or less than you claimed.14 days for the insurer to resolve your written complaint

The words on your tracker may differ; the stage is the same.
Status	What it means	What to do
Intimated	The insurer or its TPA has logged the claim and given it a number.	Note the claim or intimation number. Every follow-up needs it.
Under process	The claim is being read: the hospital's cashless request, or your reimbursement file.	For cashless, ask the hospital desk what time it sent the request. The clock runs from receipt.
Query raised	The insurer or TPA wants more information or a document before it decides.	Read the query letter, send exactly what it asks for in writing, and keep proof of the date you sent it.
Approved or settled	Cashless: an amount is authorised. Reimbursement: the insurer has paid, or is paying, the amount shown.	Check the amount against your bill. Any cut must name the policy term behind it.
Rejected or partly settled	The insurer is paying nothing, or less than you claimed.	Ask for the specific policy clause relied on, then write to the insurer's grievance officer.

The IRDAI time limits

These limits come from IRDAI and apply to every insurer, New India included. Your policy wording may show older timelines; the 2024 master circulars are the current IRDAI position.

1 hourfor the insurer to decide on a cashless request
3 hoursfor final authorisation at discharge, after the hospital asks
15 daysto settle a reimbursement claim, from when you submit it
14 daysfor the insurer to resolve your written complaint

What	Limit	Source
For the insurer to decide on a cashless request	1 hour	Master Circular on Health Insurance Business, 29 May 2024, para 15(b)
For final authorisation at discharge, after the hospital asks	3 hours	Master Circular on Health Insurance Business, 29 May 2024, para 16(a)
To settle a reimbursement claim, from when you submit it	15 days	Master Circular on Protection of Policyholders' Interests, 5 September 2024
For the insurer to resolve your written complaint	14 days	Master Circular on Protection of Policyholders' Interests, 5 September 2024
If a claim is paid late	Interest at bank rate plus 2%	Master Circular on Protection of Policyholders' Interests, 5 September 2024

What New India's own pages say

Telling the insurer about a stay. New India Mediclaim Policy web page, claim process (other products differ): Planned: intimate the TPA in writing immediately on detection of the illness/injury or 48 hours before hospitalisation. Emergency: within 24 hours of hospitalisation. From newindia.co.in/health-insurance/health-insuranc..., checked 28 Sep 2026
Sending reimbursement documents. New India Mediclaim Policy web page, claim process: Within 7 days of discharge; post-hospitalisation documents within 7 days after that treatment ends. From newindia.co.in/health-insurance/health-insuranc..., checked 28 Sep 2026
Sending reimbursement documents. New India Mediclaim Policy wording, clause 5.20(c): Within 15 days from the date of discharge From newindia.co.in/assets/docs/know-more/health/new..., checked 27 Sep 2026
Documents it lists. New India Mediclaim Policy web page, claim process: hospital bill, receipt and discharge summary, pharmacy cash memos with prescriptions, test reports with the notes advising them, surgeon's certificate and bill, consultants' bills and receipts with a certificate of the illness From newindia.co.in/health-insurance/health-insuranc..., checked 28 Sep 2026

The web page says 7 days and the policy wording says 15. Check your policy wording; if unsure, send within 7 days.

These are from New India's website. Your policy wording sets your deadline; if the two differ, follow the shorter one.

If the claim is stuck, cut or rejected

Write to the insurer's grievance officer with your policy and claim numbers. The insurer must resolve it within 14 days.
Register it on IRDAI's Bima Bharosa portal at bimabharosa.irdai.gov.in if you want it tracked. This step is optional.
Go to the Insurance Ombudsman within one year if the insurer rejects your complaint, does not reply within a month, or replies in a way you do not accept.

The full steps are in our guide to what to do when a claim is rejected or cut.

How superclaim helps

Send us the status, the query letter or the settlement letter on WhatsApp. A person reads it, explains it in plain words, and tells you what the insurer is asking for and what to send back. We do not replace the insurer's channels, and we never ask for an OTP, card or bank details.