Privacy

Who we are

superclaim is a proprietorship registered under Udyam (UDYAM-HR-20-0044082), Palwal, Haryana, India. We help you understand your health insurance for a hospital stay and handle the claim with the hospital. This page explains what we collect when you message us or ask for a call back, why, how long we keep it, and what you can ask us to do with it.

What we collect

• Your name, mobile number and pin code.
• What you send us on WhatsApp: your policy document or e-card, a prescription, a hospital estimate or bill, and your messages.
• If you ask for a call back on our website: your mobile number, your name if you give it, when to call you, what it is about, and the visit details described below.
• The notes we make while helping you, such as which hospitals we checked and what their insurance desks told us.

We never ask for an OTP, card number, bank details or passwords. If anyone claiming to be superclaim asks for these, do not share them.

When you visit our website

We use no cookies and no advertising trackers. To see which pages and buttons help people, our website records:

• the page you open, how far you scroll, how long you stay, and which buttons you tap, such as Start on WhatsApp or Request a call back;
• the link or ad you came from, such as a campaign tag or the name of the website that sent you;
• your device type (phone, tablet or computer), a rough screen size, and your approximate city, region and country, worked out by our hosting provider.

We do not store your IP address. Each browser tab gets a random number that disappears when you close the tab, so we can count visits without knowing who you are. Cloudflare, which hosts our website, also counts page views for us without cookies. We keep this visit data for 400 days.

Why we use it

• To read your policy, check where your stay is cashless, work out what you are likely to pay, and help with your claim.
• To share the details a hospital's insurance desk needs to confirm cashless or prepare your file, only for the hospitals you agree to.
• To keep a record of your case so the same person can help you until the claim is settled.

We do not sell your information. We do not use it to sell you insurance or anything else. We do not give medical advice.

Who can see it

Your care assistant at superclaim, and the insurance desk of a hospital you agree to. WhatsApp carries our messages under its own terms. We store your documents with the service providers we use to run superclaim, and they process them only for us. Call back requests are stored with Cloudflare, which hosts our website.

How long we keep it

We delete the copies we hold and our case notes 90 days after your case closes. A call back request that does not become a case is deleted 90 days after you send it. We may keep a count of cases and outcomes that no longer identifies you.

Your choices

You can ask us at any time to show you what we hold about you, correct it, or delete it. You can also withdraw your consent. We then stop working on your case and delete your information. We reply within 7 days.

Contact

Email [email protected] or message us on WhatsApp at +91 97283 75686.

We handle personal data under India's Digital Personal Data Protection Act, 2023. If you are not satisfied with our reply, write to us again first. The Act sets up a Data Protection Board of India to hear complaints, but as of September 2026 that complaint route was still being phased in and was not yet open to the public.