Star Health claim status: how to check it, and what each status means

Star Health's official channels

• 🌐Claim status pagestarhealth.in/claims/claim-statusHealth claim status pageFrom starhealth.in/claims, checked 28 Sep 2026
• 📱AppSTAR Health AppCustomer app, for tracking a claim and uploading claim documentsFrom starhealth.in/star-health-customer-app and starhealth.in/claims, checked 28 Sep 2026
• 📞Phone1800 425 2255Toll-free, for claim intimation and claim queriesFrom starhealth.in/claims, checked 28 Sep 2026
• 📞Phone1800 102 4477Toll-free, for claim intimation and claim queriesFrom starhealth.in/claims, checked 28 Sep 2026
• 📞Phone044 6900 6900Claims assistance helpline (Chennai landline, not toll-free)From starhealth.in/claims, checked 28 Sep 2026
• 📞Phone044 4002 0888Senior citizen claims helpline (Chennai landline, not toll-free)From starhealth.in/claims, checked 28 Sep 2026
• 📞Phone044 4366 4600Grievance care line (Chennai landline, not toll-free)From starhealth.in/claims, checked 28 Sep 2026
• ✉️Email[email protected]Email for claim intimation (emergency admission) and customer supportFrom starhealth.in/claims, checked 28 Sep 2026
• 🤝Who services the claimStar Health settles claims through its own in-house claim settlement teamAs its claims page saysFrom starhealth.in/claims, checked 28 Sep 2026
• 📝Claim formstarhealth.in/claimsClaims page with a 'Download Health Claims Form' buttonFrom starhealth.in/claims, checked 28 Sep 2026

We list only channels we could read on Star Health's own website. We did not find a WhatsApp number stated for claims there, so it is left out.

Star Health's website names the company as Star Health and Allied Insurance Co Ltd (starhealth.in/claims, checked 28 Sep 2026).

How to check it, step by step

1. Keep your numbers ready. Find your claim or intimation number and your policy number. The claim number comes when the claim is logged; the policy number is on your schedule and health card.
2. Open the official claim status page. Go to Star Health's own claim status page at starhealth.in/claims/claim-status. Check the address before you type anything.
3. Enter what it asks for. The page asks for claim number and the insured patient's date of birth.
4. Read the status and act on it. Match the status to the table below. If there is a query, answer it in writing and keep proof of the date.

What you need to hand

• Claim or intimation number. Given when the claim is logged, and printed on authorisation and query letters.
• Policy number. On your policy schedule and your health card or e-card.
• The patient's details as on the policy. Name and date of birth, spelled the same way.

Star Health's claim status page asks for claim number and the insured patient's date of birth (from starhealth.in/claims/claim-status, checked 28 Sep 2026).

What each status means

1. 📥IntimatedThe insurer or its TPA has logged the claim and given it a number.
2. ⏳Under processThe claim is being read: the hospital's cashless request, or your reimbursement file.1 hour for the insurer to decide on a cashless request
3. ❓Query raisedThe insurer or TPA wants more information or a document before it decides.
4. ✅Approved or settledCashless: an amount is authorised. Reimbursement: the insurer has paid, or is paying, the amount shown.3 hours for final authorisation at discharge, after the hospital asks15 days to settle a reimbursement claim, from when you submit it
5. ⚠️Rejected or partly settledThe insurer is paying nothing, or less than you claimed.14 days for the insurer to resolve your written complaint

The IRDAI time limits

These limits come from IRDAI and apply to every insurer, Star Health included. Your policy wording may show older timelines; the 2024 master circulars are the current IRDAI position.

1. 1 hourfor the insurer to decide on a cashless request
2. 3 hoursfor final authorisation at discharge, after the hospital asks
3. 15 daysto settle a reimbursement claim, from when you submit it
4. 14 daysfor the insurer to resolve your written complaint

What Star Health's own pages say

• Telling the insurer about a stay. Claims page, emergency admission: Emergency admission: within 24 hours of the illness or hospitalisation From starhealth.in/claims, checked 28 Sep 2026
• Telling the insurer about a stay. Claims page, Cashless Anywhere at non-network hospitals: Planned: 48 hours before admission; emergency: within 24 hours of admission (stated for cashless at non-network hospitals) From starhealth.in/claims, checked 28 Sep 2026
• Sending reimbursement documents. Claims page, reimbursement documents: Within 15 days from the date of discharge (including pre-hospitalisation expenses); post-hospitalisation claims within 15 days after the policy's post-hospitalisation period ends From starhealth.in/claims, checked 28 Sep 2026
• Documents it lists. Claims page, reimbursement (originals, except the health card): Completed claim form, original hospital bills, receipts and discharge certificate, chemist bills with prescriptions, test reports with the notes advising them, surgeon's bill and receipt, MLC/FIR for accidents, the treating practitioner's certificate, NEFT and KYC details From starhealth.in/claims, checked 28 Sep 2026

These are from Star Health's website. Your policy wording sets your deadline; if the two differ, follow the shorter one.

If the claim is stuck, cut or rejected

1. Write to the insurer's grievance officer with your policy and claim numbers. The insurer must resolve it within 14 days.
2. Register it on IRDAI's Bima Bharosa portal at bimabharosa.irdai.gov.in if you want it tracked. This step is optional.
3. Go to the Insurance Ombudsman within one year if the insurer rejects your complaint, does not reply within a month, or replies in a way you do not accept.

The full steps are in our guide to what to do when a claim is rejected or cut.

How superclaim helps

Send us the status, the query letter or the settlement letter on WhatsApp. A person reads it, explains it in plain words, and tells you what the insurer is asking for and what to send back. We do not replace the insurer's channels, and we never ask for an OTP, card or bank details.